Refunds & Returns

Last updated: 6/19/2024

1. Overview

Thank you for shopping at Courageous Corgis. We strive to ensure that our customers are satisfied with their purchases. As our products are made on demand by Printful, certain conditions apply to returns and refunds. Please read this policy carefully to understand your rights and obligations.

2. Return Policy

2.1. Damaged or Defective Items

If you receive a damaged or defective item, we will gladly replace it at no extra cost. Please contact us within 30 days of receiving your order to arrange for a replacement.

Steps to request a replacement:

  1. Contact us Here with your order number and a description of the issue.
  2. Provide photographic evidence of the damaged or defective item.
  3. Once your request is approved, we will process the replacement order.

2.2. Wrong Item Received

If you receive an item that is not what you ordered, please contact us within 30 days of receiving your order. We will send you the correct item at no additional cost.

Steps to request a replacement:

  1. Contact us Here with your order number and details of the incorrect item received.
  2. Provide photographic evidence of the incorrect item.
  3. Once your request is approved, we will process the replacement order.

2.3. Size Exchanges

Since our products are made to order, we do not offer exchanges for incorrect sizes. Please refer to our sizing charts before placing your order to ensure the correct fit.

3. Refund Policy

3.1. Eligibility for Refunds

Refunds are only issued for damaged, defective, or incorrectly shipped items. Refund requests must be made within 30 days of receiving your order.

3.2. Non-Refundable Items

  • Custom orders
  • Sale items
  • Digital products

3.3. Refund Process

Steps to request a refund:

  1. Contact us Here with your order number and a description of the issue.
  2. Provide photographic evidence of the damaged, defective, or incorrect item.
  3. Once your request is approved, we will process your refund. The refund will be credited to your original method of payment within 30 days.

4. Contact Us

If you have any questions or need further assistance regarding our returns and refunds policy, please contact us Here.

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